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Privacy Policy

Effective date: October 25, 2026

Avanelle Homes ("Avanelle Homes," "we," "us," or "our"), a service brand of Murphy Cormier Investments LLC, provides HVAC, home renovation, and general contracting services in the San Antonio, Texas area. This Privacy Policy explains what information we collect through our website (avanellehomes.com), by phone, by text message, and in the course of providing our services — and how we use and protect it.

We collect information you provide directly to us, including:

Contact information — your name, phone number, email address, and service address when you request a quote, book an appointment, contact us through the website, call us, or text us.

Website requests — when you send a request through a form on our website, we keep what you enter. That includes your contact details, your county, the kind of work, and your note. It also includes how you heard about us and your preferred language.

We also keep the page you sent it from and the link or campaign that brought you to our website. We keep whether you agreed to receive text messages, with the exact consent wording you saw and the time.

We record the internet (IP) address the request came from. We use it only to stop spam and abuse.

Service information — details about your home or property and the work you ask us to perform, including photos, job notes, estimates, and invoices.

Payment information — when you pay an invoice or make a purchase through our online store, payment is processed by our payment processors (such as Stripe). We do not store your full card number or bank account details on our own systems.

SMS opt-in data — your mobile number and your consent to receive text messages from us, along with the date and manner of that consent.

Calls and voicemail — we do not record live phone calls to our office number. If you leave a voicemail, we record and transcribe it so our office can respond.

Our phone system logs each call's number, caller ID details, and time. It flags likely spam calls for our office.

Phone numbers in our Google ads may be Google forwarding numbers. They tell Google and us that a call came from an ad. Google also reports the call's time, length, and area code.

Some links to our website carry a campaign code. Ads and links from Google, Microsoft, Meta, and Yelp may also carry a click code. When you arrive through such a link, we set a first-party cookie for up to 30 days.

It holds those codes, the page you arrived on, the website that sent you, and the time. It never holds your name, phone number, or email address.

If you send us a request, we keep these details with it. They tell us which ad or link led to your request.

We use Google Analytics to learn how people use our website. It records the pages viewed and how a visitor arrived, such as from a search, an ad, or another website. It receives each page's address, including any click code an ad added to it.

It also records the type of device and browser, the approximate location (city level), and the time of the visit. Google Analytics sets its own first-party cookies, whose names begin with _ga, to recognize a returning browser.

We also tell Google Analytics the kind of each page and its language. It counts taps on our call, text, review, financing, and offer links, and which offers you see. It also records your choice about advertising cookies.

When you send a request, it receives a random reference number for that request. Only our own records can link that number to you.

We run Google Analytics with Google Signals and ad personalization turned off. Google keeps the details of each visit for 14 months. After that, only totals remain in our reports.

We link Google Analytics to our Google Ads account. This lets us count which of our ads lead to estimate requests and calls. We see these counts as totals, and we do not use them to show you ads.

Google advertising cookies stay off unless you turn them on. A choice at the bottom of our pages asks first.

If you choose Allow, Google's tag may set advertising cookies, whose names begin with _gcl. They connect your visit to the Google ad you clicked.

After you choose Allow, your browser turns the email and phone in a request into a one-way code (a hash). Only that code goes to Google. Google matches it against its own records to tell us whether your request followed one of our ads.

If you choose No thanks, or make no choice, no advertising cookie is set. Your email and phone never go to Google, even as a code.

Your choice is kept for one year in a cookie named avh_consent. It holds one word: your choice. You can change it at any time with the choice at the bottom of this page.

Global Privacy Control — if your browser sends this signal, we treat it as a "no" on this website. Google's analytics and advertising consent settings are all set to "denied." Google's tag manager still loads, but no analytics or advertising tag runs.

We do not offer the advertising-cookie choice. The campaign-code cookie still works, but it keeps no click code. A request you send with the signal keeps no click code either.

Visitors from the European Economic Area, the United Kingdom, and Switzerland start with Google's analytics and advertising consent settings denied. Google Analytics does not run for them.

We do not use remarketing, personalized advertising, Meta (Facebook) or Yelp pixels, or session-recording tools on our website. If that changes, we will update this policy first.

You can manage how Google uses data for ads at Google's My Ad Center (https://myadcenter.google.com). You can stop Google Analytics on every website with Google's opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).

We use the information we collect to:

Provide, schedule, and follow up on our services; prepare and send quotes, invoices, and receipts; communicate with you about appointments, estimates, and ongoing work; respond to your questions and service requests; maintain our business records and comply with legal obligations.

We also learn which pages and ads bring us requests. We use what we collect to keep our website free of spam and abuse.

We do not sell your personal information.

Text Messaging (SMS)

If you opt in to receive text messages from Avanelle Homes — for example, by providing your mobile number when requesting service, booking an appointment, or communicating with our office — we may send you text messages related to your service, such as appointment confirmations and reminders, scheduling updates, estimates and invoices, follow-ups on requested work, and replies to your questions.

Mobile numbers and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your service activity. Message and data rates may apply depending on your mobile carrier plan.

Opt out at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further texts from us unless you opt back in.

For help, reply HELP to any message, call us at (210) 965-6935, or email info@avanellehomes.com. Carriers are not liable for delayed or undelivered messages.

We share personal information only as needed to run our business:

Service providers — companies that help us operate. They may process your information only to perform services for us.

They include providers such as Stripe for payments, Twilio for text messages, calls, and voicemail, and Resend for email. Vercel and Supabase host our website and store our data. Google provides website analytics and the ad measurement described above.

Anthropic reads photos of equipment to help us fill in job records. Mapping and county record services look up service addresses for us.

Legal requirements — we may disclose information if required by law, subpoena, or to protect our legal rights.

Business transfers — if our business is sold or merged, customer records may transfer as part of that transaction.

Partner referrals — when an agent, property manager or builder refers someone through our partner form, we keep the contact details they send and use them to reach that person about the work.

We do not sell or rent your personal information to anyone. As stated above, mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

We take reasonable measures to protect your information, including access controls on our business systems. We retain customer records for as long as needed to provide services, maintain accurate business and tax records, and meet legal obligations.

Google Analytics keeps the details of each visit for 14 months. Our advertising-choice cookie lasts one year. Our campaign-code cookie lasts up to 30 days.

You may opt out of text messages at any time by replying STOP.

You may turn Google advertising cookies on or off with the choice at the bottom of this page. Clearing this website's cookies also turns them off. Global Privacy Control and Google's own opt-out tools are described above, under Cookies, Analytics, and Ad Measurement.

You may request access to, correction of, or deletion of your personal information by emailing info@avanellehomes.com or calling (210) 965-6935. We will respond as required by applicable law, including the Texas Data Privacy and Security Act where it applies.

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.

Material changes will be posted on this page. We update this page before we add any new kind of tracking to our website.

Avanelle Homes · San Antonio, TX · Phone: (210) 965-6935 · Email: info@avanellehomes.com · Website: https://www.avanellehomes.com